Thank you for choosing Electrical Storm LLC to purchase your handcrafted plush toys. We are committed to providing high-quality products and satisfactory customer service. If you are not satisfied with your purchase, the following is our return and refund policy:
Return Terms:
Return Time Limit: You can request a return within 30 days from the date you received the item.
Item Condition: Items must be returned unused, unwashed, with all original tags attached, and in the original packaging.
Proof of Return: Please provide valid proof of purchase.
Non-Returnable Items:
Customized items, special offers, and clearance items.
Return Process:
Contacting Customer Service: Please contact us at ashleyvaughan@electricalstorm.net or +1 507-214-3107 to explain the reason for the return.
Obtaining a Return Authorization: Customer Service will provide a return authorization and return address.
Return Mailing: You are responsible for the return shipping costs. We recommend using a tracked mailing service to ensure the safe delivery of the item.
Refunds:
Refund Method: Once we receive the return and confirm that the product is eligible for return, we will refund you within 5 business days via the original payment method.
Postage Refund: If the reason for the return is a product problem (such as defective, wrong product, etc.), we will refund the relevant postage costs.
Our goal is to ensure that you are satisfied with every item you purchase. If you have any questions or need help, please feel free to contact our customer service team. We look forward to serving you!
